Biography : Dr. John Carragher Author of the highly popular White Paper "Why Websites Don't Work " - What Goes Wrong and How To Put It Right". Other White papers include "10 Characteristics of A Coherent Website Strategy" and "The 7 Habits of Highly e-ffective Companies". Current role is in creating sales and marketing copy for commercial websites. A role which makes use of his 20 years' experience in technical writing, direct mail campaigns and the creation and delivery of training seminars. Biography : Bruce Cumming 14 years experience of graphic design with the last seven years being exclusively in the digital domain, with particular emphasis on usability and information architecture matters. Extensive background in technical IT training to government and blue-chip organisations in the UK and America. Areas of expertise include Knowledge Management within the enterprise and Content Management. Director of Visual Communications at US firm Nomadics, Bruce has been responsible for a number of leading commercial and e-commerce websites such as www.climatecare.org and www.octel-pc.com Submit your website